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Cora from customer service assured the irate woman on the telephone that she will get her money back. “Of course, we will be happy to refund your money. First, you must repack what you have received and include the receipt and we will happily credit your account. Also, please provide a thorough explanation of why the product didn’t work for you and how we may satisfy your needs in the future. A minimum of five paragraphs will be required. Thank you for ordering our course on How to Smoothen Your Coarse Composition Style.”